GLOW OF GRACE HELP CENTER

What ingredients do you use in your candles?

At Glow of Grace, we use 100% organic coconut wax and high-quality, eco-friendly, vegan ingredients. Our candles are free from harmful chemicals and synthetic additives, ensuring a clean and safe burn.
How long do your candles burn?

Our 250ml candles have an approximate burn time of 40-50 hours, depending on usage and care.
How should I care for my candle?

- Trim the wick to 1/4 inch before each burn. - Allow the candle to burn until the entire surface melts to prevent tunnelling. - Avoid burning for more than 4 hours at a time. - Keep the candle away from drafts, children, and pets.
Do you offer custom or personalized candles?

Yes, we offer custom candles for special occasions such as weddings, birthdays, and corporate events. Please contact us at contact@glowofgrace.co.uk to discuss your requirements.
How do I know which fragrance to choose?

Each of our fragrances is thoughtfully described on our product pages to help you find the perfect scent. If you’re still unsure, feel free to reach out for recommendations.
Do you ship internationally?

At present, we ship exclusively to locations within the United Kingdom. We are actively working to expand our shipping capabilities to accommodate international customers in the future.
How long does shipping take?

We offer both next day delivery with tracked (Tracked 24 / 1-2 working days including Saturday) and Standard delivery with tracked (Tracked 48 / 2-3 working days including Saturdays) delivery options. Delivery times may vary based on your location and chosen shipping method.
Can I return a candle if I don’t like the scent?

If the candle is unused and meets our return eligibility criteria you can return it within 30 days of purchase. Please review our Returns and Refund Policy for more details by clicking here.
What should I do if my candle arrives damaged?

If your candle arrives damaged, please contact us at contact@glowofgrace.co.uk within 7 days of delivery with photos of the damaged product and packaging. We will arrange for a replacement or a refund.
How can I contact you?

You can reach us via email at contact@glowofgrace.co.uk or use the contact form on our website. We’re happy to assist with any questions or concerns, please allow up to 24 hrs to get a response from the team.
Are your candles eco-friendly?

Absolutely! Our candles are made with sustainable materials, including coconut wax and recyclable packaging, to minimize environmental impact.