SHIPPING AND RETURNS
Shipping Policy
Welcome to Glow of Grace, we aim to provide a seamless and eco-friendly shopping experience for our customers. Below, you will find all the details regarding our shipping process, delivery options, and timelines.
Processing Time
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All orders are processed within 1-2 business days (excluding weekends and
holidays) after receiving your order confirmation email. Orders placed after 12:00 PM will be processed the following business day.
In case of delays due to high order volumes or unforeseen circumstances, we will notify you promptly via email.
Shipping Options and Delivery Times
We offer the following shipping options to suit your needs:
1. Next-day delivery with tracking (Tracked 24)
Estimated delivery time: 1-2 working days (including Saturdays). Order before 3 PM
Cost: £4.25 (Buy 2-3 candles to receive a free wick trimmer).
2. Standard delivery with tracking (Tracked 48)
Estimated delivery time: 2-3 working day (including Saturday)
Cost: £3.39 (Buy 2-3 candles to receive a free wick trimmer).
Note: Delivery times are estimates provided by our carriers and may vary slightly depending on your location.
Shipping Locations
Currently, we ship within the United Kingdom. We are working on expanding our delivery options to international locations.
Packaging
At Glow of Grace, we prioritize sustainability. Your candles will arrive in eco-friendly, recyclable packaging to ensure minimal environmental impact.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your package’s progress from end to end.
Shipping Issues
If your order is delayed, lost, or arrives damaged, please contact us at contact@glowofgrace.co.uk within 7 days of the expected delivery date. We will work with our carrier to resolve the issue promptly.
For damaged items, please include photos of the product and packaging in your email for faster resolution.
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Changes to Shipping Address
If you need to update your shipping address, contact us immediately at contact@glowofgrace.co.uk, changes can only be made if your order has not
yet been dispatched.
Return & Exchange Policy
To return your online order to us at no extra cost, please:
1. Print and complete our return form which can be found here.
2. Re-package your item(s) safely, including the completed return form.
3. Follow Royal mail returns instructions to receive your return label.
Eligibility for Returns
Items must be returned within 30 days of purchase. Products must be unused, in their original condition, and in their original packaging.
Proof of purchase, such as a receipt or order confirmation, is required.
Non-Returnable Items
Used candles or candles that are not in their original condition cannot be returned.
Custom or personalized orders are non-returnable unless they arrive damaged or defective.
Refunds
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Damaged or Defective Products
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If your candle arrives damaged or defective, please contact us at contact@glowofgrace.co.uk within 7 days of receiving your order with a
photo of the product and packaging.
We will arrange for a replacement or issue a full refund, including shipping costs, once the issue is verified.
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Change of Mind
If you change your mind, you may return the product at your own expense, provided it meets the return eligibility criteria.
A refund will be issued upon inspection of the returned item, excluding
original shipping costs.
Processing Refunds
Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card issuer to process the refund.
Exchanges
Exchanges are accepted for products of equal value. Items must meet the return eligibility criteria.
Customers are responsible for return shipping costs and any additional
Shipping fees for the new product
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Contact Us If you have any questions or concerns regarding our Returns and Refund Policy, please don’t hesitate to reach out. We are here to ensure your experience with Glow of Grace is exceptional.
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Thank you for choosing Glow of Grace for your candle needs.