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Klarna FAQ

Flexible Payments with Klarna

Enjoy more ways to pay with Klarna. Choose to Pay in 3 instalments or Pay in 30 days — both are interest-free

and super simple to use.

💬 Frequently Asked Questions​

Q: What is Klarna?
A: Klarna is a secure payment service that lets you shop now and pay later. Choose between Pay in 3 instalments or Pay in 30 days at checkout.

Q: How does “Pay in 3 instalments” work?
A: Your order total is divided into three equal payments. The first is taken at checkout, and the other two every 30 days — automatically and interest-free.

Q: How does “Pay in 30 days” work?
A: Get your items now and pay the full amount within 30 days of dispatch. No interest or fees, just more flexibility.

Q: Do I need a Klarna account?

A: Nope! You can use Klarna as a guest, or log in if you already have an account for faster checkout.

Q: Will Klarna affect my credit score?
A: Klarna performs a soft credit check that doesn’t impact your credit score. However, late or missed payments may affect future spending limits.

Q: Can I return an item paid with Klarna?
A: Yes. Once your return is processed, Klarna will adjust or cancel your payment plan and refund any amounts paid.

Q: Who do I contact about Klarna payments?
A: For anything related to your Klarna payments, please contact Klarna Customer Service directly via the Klarna app or website.

🛍️ Tips for Using Klarna

  • Manage payments easily in the Klarna app.

  • Ensure you pay on time to keep your account in good standing.

  • Available to UK residents aged 18+, subject to approval.

Need more help?

For any Klarna-related questions about your order, please contact our customer support team  we’re always here to assist.

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